Effective Date: 18 July 2026
Because digital items can be downloaded immediately, refunds are limited. This policy is modeled on common digital marketplace practices.
1. General Rule
All sales are final unless a request qualifies under the exceptions below.
2. Eligible Refund Situations
- The item is not as described in a material way.
- The item contains a serious security vulnerability or malware.
- The item is fundamentally broken and the author cannot provide a reasonable fix within a fair period.
- You purchased the item by clear mistake and have not downloaded it (request promptly, generally within 48 hours).
3. Not Eligible
- Change of mind after download.
- Lack of skills to install/configure the item.
- Incompatibility with your hosting/environment that was disclosed or reasonably foreseeable.
- Preference for another similar item.
4. How to Request
- Contact the author first via the marketplace refund/support tools and explain the issue.
- If unresolved, escalate via Contact Us or support tickets with your purchase code and evidence.
5. Processing
Approved refunds are typically returned to your Laraware account balance or original payment method where supported. Author earnings may be reversed accordingly.
6. Contact
info@laraware.com | 07314621515
